Service Company That Has Been Helping Warehouses For Almost 40 Years

When a single hour of downtime can cost businesses an average of $100,000 per hour*, ensuring that mission-critical equipment remains operational is crucial. This is especially true for mission-critical printers and mobile barcode scanning devices. For some companies, it can mean the difference between being profitable or unprofitable.

Executives at MIDCOM Data Technologies, recognizing how vital each “down” minute is for a business, have extended their network of certified repair technicians across the U.S. and throughout Canada. Their technician tally now stands at more than 3,500.

MIDCOM Data Technologies’ nationwide service team focuses on helping businesses by providing them with services and the information they need to be self-sufficient in managing their logistics operations through initiatives such as:

Hardware, software, technical support, and repair services for all thermal label printing, barcode scanning, and general printing needs

Regular publishing of Informative troubleshooting guides and whitepapers to help warehousing managers and stakeholders identify and diagnose their technical problems quickly and efficiently

Hosting live webinars with industry experts and notable warehousing vendors regarding new warehouse technologies

Downtime hurts a business, and we’re looking to alleviate that pain as much as possible,” says Ken Feinstein, Vice President at MIDCOM. “Since ours is the definition of a hands-on business, that meant extending our reach in such a way that our technicians can be on-site quickly, regardless of where in the country it’s located.”

Joining MIDCOM’s network requires technicians to demonstrate proficiency in maintaining and repairing thermal label, laser, line matrix and dot-matrix printers from multiple providers. (The company services more than a dozen of the most popular brands.)

 But the responsibilities don’t end there. Understanding the always-on, highly competitive markets in which their clients work, MIDCOM also ensures their employees understand each customer’s business and related needs. It’s a win for companies that are always seeking a competitive edge with today’s technology challenges.

 “We want to add value to every interaction we have with customers,” Ken Feinstein says. “If that’s selling or repairing a printer or mobile barcode scanning device, that’s great. If it’s taking a few moments to talk about how slight modifications to current setups may result in significant time savings, even better.”

The ultimate goal, he says: “To keep our clients running by reducing downtime and increasing productivity”

*Reference source of 2016 study: https://itic-corp.com/blog/2016/08/cost-of-hourly-downtime-soars-81-of-enterprises-say-it-exceeds-300k-on-average/

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